Return and Refund Policy

Loot Hoarder

Last updated: 1/2/2026

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1. Overview

Loot Hoarder operates in accordance with Australian Consumer Law (ACL).

This policy outlines when you are entitled to a refund, replacement, or repair, and when returns are not accepted.

This policy applies to all purchases made through our website.

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2. Your Rights Under Australian Consumer Law

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:

• Is faulty or defective

• Is damaged on arrival

• Is not as described

• Does not do what it is reasonably expected to do

These rights apply regardless of any store policy and cannot be excluded.

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3. Returns We Accept

We will accept returns and provide a refund, replacement, or repair where:

• The item arrives faulty or damaged

• The wrong item was supplied

• The item does not match the product description

You must contact us within a reasonable time after discovering the issue and provide proof of purchase.

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4. Returns We Do NOT Accept

We do not accept returns or refunds for:

• Change of mind

• Incorrect selection by the customer

• Opened or used products

• Opened trading card packs, booster boxes, or blind/randomised products

• Dissatisfaction with card pulls, rarity, or value

• Minor packaging damage that does not affect product functionality

This includes (but is not limited to):

• Booster packs

• Booster boxes

• Collector boxes

• Blind boxes

• Mystery products

Once a sealed trading card product is opened, it cannot be returned unless it is faulty under Australian Consumer Law.

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5. Trading Card & Randomised Products

You acknowledge that:

• Trading card products contain randomised contents

• Card pull rates, rarity, and value are not guaranteed

• Disappointment with pulls is not a fault

Refunds or replacements are not provided for random outcomes once products are opened.

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6. Pre-Orders

• Pre-order release dates are estimates only and may change.

• Delays caused by suppliers or manufacturers are outside our control.

• If a pre-order cannot be fulfilled, a refund will be issued.

Pre-orders may be cancelled prior to dispatch unless otherwise stated.

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7. Return Process

To request a return, you must:

1. Contact us via email before returning any item

2. Provide your order number and proof of purchase

3. Provide photos if the item is damaged or faulty

Returns sent without approval may not be accepted.

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8. Return Shipping

• If a return is approved due to a fault or error on our part, we will cover reasonable return shipping costs.

• If the return is not required under Australian Consumer Law, return shipping costs are the responsibility of the customer.

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9. Refunds

• Approved refunds will be processed to the original payment method.

• Processing times may vary depending on your payment provider.

• Shipping costs are non-refundable unless required under Australian Consumer Law.

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10. Condition of Returned Items

Returned items must be:

• Unused

• In original packaging

• In the same condition as received

Items returned damaged due to improper packaging may be refused.

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11. International Orders

For international orders:

• Customers are responsible for customs duties, taxes, and import fees.

• We are not responsible for delays or refusals caused by customs authorities.

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12. Contact Us

For all return or refund enquiries, contact:

Loot Hoarder
Sydney, NSW, Australia
Email: support@loothoarder.com.au